dwlt.thinksOutLoud

I am currently reading Creating Customer Evangelists, in case you were wondering.

Earlier… Later…
Nom Nom Nom Gary Gygax, RIP

Kitbag Don't Like It When You Move

I should really have done this a long time ago, but today I finally got around to ordering some new footy shoes from Kitbag. I’ve ordered from them before, and was pleased with the service.

I picked the shoes I wanted, then logged in and tried to update my address (I’ve moved since that last order). However, their system wouldn’t update my details because I’d “made orders from the address”.

Huh?

The system let me place the order anyway, though of course I’ve got no idea if it actually went through or not since what Kitbag thinks my billing address is, is so not what my billing address is. I’ve sent them an email informing them of this incredibly stupid ‘rule’, but I’ve not heard anything back yet.

Update: They’ve now updated my address in the system manually. No word on whether they’ll sort the problem in the first place, though. Ah well.


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This is the website of one David Thomson (aka dwlt) from Edinburgh, Scotland. It contains the results of my patented thinking-out-loud process.

According to the about page, I'm a miscellaneist — at any given moment I'm a game designer, entrepreneur, programmer, consultant, and/or writer. I also read a lot.

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